Seraphina Bouquets LLC

This Return & Refund Policy explains the circumstances under which Seraphina Bouquets LLC accepts returns, replacements, exchanges, cancellations and refunds for floral products, plants, subscriptions and related services. Because many of our products are handcrafted and perishable, this Policy differs from policies commonly used for non-perishable retail merchandise.

1. Relationship to Other Policies

This Policy forms part of our Terms & Conditions and should be read together with our Shipping & Delivery Policy, Floral Subscription Agreement and Plant Policy. If a separate written contract governs a wedding, event or corporate account, that agreement controls to the extent of any conflict.

2. Nature of Perishable Products

Fresh flowers and many botanical products are living, perishable items. Their appearance changes naturally over time, and longevity depends on flower variety, environmental conditions and post-delivery care. Natural aging, blooming, color variation and seasonal differences are not product defects and do not, by themselves, entitle a customer to a refund.

3. General Refund Philosophy

Our goal is to resolve legitimate concerns fairly and promptly while recognizing the perishable and custom nature of our products. When an issue is verified, Seraphina Bouquets LLC may, in its reasonable discretion, offer a replacement, store credit, partial refund or another appropriate remedy depending on the specific circumstances.

4. Orders Eligible for Review

We will review requests involving significant delivery errors, products materially damaged during transportation, substantial differences between the order placed and the product delivered, or verified quality issues that existed at the time of delivery. Every request is evaluated individually based on the available evidence.

5. Products Generally Not Eligible for Refund

Because each bouquet and arrangement is individually designed using fresh, perishable materials, products that have been successfully delivered are generally not eligible for return in the same manner as non-perishable retail merchandise.

Refunds or replacements will not ordinarily be granted solely because a customer changes their mind, the recipient's preferences differ from those of the purchaser, a bloom naturally opens or fades over time, or the arrangement is not an identical flower-for-flower reproduction of a reference photograph.

Natural differences in flower varieties, bloom size, fragrance, color intensity, seasonal availability and artistic interpretation are inherent characteristics of floral design and do not constitute defects.

6. Cancellations Before and After Production

Cancellation requests should be submitted as soon as possible after an order is placed. Orders cancelled before flowers or materials have been specifically purchased and before production begins may qualify for a full or partial refund.

Once flowers have been ordered, conditioned, processed or incorporated into an arrangement, Seraphina Bouquets LLC may retain all or part of the purchase price to recover the cost of flowers, containers, supplies, labor and administrative expenses already incurred.

Custom orders, imported flowers, special-order containers, weddings, events and corporate floral installations may be subject to separate cancellation provisions contained in the applicable quotation or service agreement.

7. Designer's Choice Orders

Customers selecting Designer's Choice expressly authorize Seraphina's designers to exercise professional creative judgment. Refund requests based solely upon personal artistic preference, subjective taste or the expectation of an exact replica of another arrangement will generally not be approved where the delivered design is professionally executed and materially consistent with the selected size, style and value.

8. Reporting Quality Concerns

If you believe your order presents a legitimate quality issue, you should contact Seraphina Bouquets LLC as soon as reasonably possible after delivery. Because flowers are living products that continue to change naturally, prompt notification is essential to allow a fair evaluation.

Customers may be asked to provide clear photographs of the arrangement from multiple angles, the original packaging, the delivery location and any specific areas of concern. Additional information regarding flower care after delivery may also be requested to assist our review.

Failure to report a concern within a reasonable period after delivery may limit our ability to determine whether the issue existed at the time of delivery or resulted from post-delivery handling or environmental conditions.

9. Remedies Available

Where Seraphina determines that a verified quality or fulfillment issue exists, we may, at our reasonable discretion, provide one or more of the following remedies: replacement of the floral arrangement or plant, redelivery where appropriate, partial refund, store credit, or another commercially reasonable solution.

The remedy selected will depend upon factors including flower availability, the nature of the issue, delivery timing, customer preferences, seasonal inventory and the feasibility of replacing the original design.

10. Plants, Containers and Decorative Items

Living plants naturally vary in size, growth habit, leaf count, coloration and maturity. Decorative containers may also vary slightly in finish, texture or appearance due to handcrafted production or manufacturer updates.

Minor cosmetic imperfections, normal transplant adjustment, seasonal growth patterns and natural variation do not constitute defects. Customers should inspect plants promptly after delivery and follow all care instructions provided.

11. Payment Disputes and Chargebacks

We encourage customers to contact Seraphina Bouquets LLC before initiating a credit card chargeback or payment dispute. Many concerns can be resolved quickly through direct communication.

If a chargeback is initiated after a product has been properly delivered and consistent with the customer's order, Seraphina reserves the right to provide transaction records, delivery documentation, photographs, correspondence and other supporting evidence to the applicable payment processor or financial institution.

12. Subscriptions, Weddings, Events and Custom Orders

Floral subscriptions are governed by the separate Floral Subscription Agreement. Refund eligibility for subscription deliveries shall be determined in accordance with both this Policy and the applicable Subscription Agreement.

Weddings, corporate installations, large events and custom floral commissions require significant advance planning, flower procurement and labor commitments. Deposits, progress payments and cancellation rights for these services are governed primarily by the applicable written proposal, estimate or event agreement.

Products specially ordered at a customer's request, including imported flowers, premium containers, custom-built installations and personalized items, are generally non-refundable unless they arrive materially damaged or fail to conform substantially to the agreed specifications.

13. Policy Interpretation

This Policy is intended to be interpreted reasonably and consistently with applicable consumer protection laws. Nothing contained herein limits any rights that cannot legally be waived under applicable law.

In evaluating refund requests, Seraphina Bouquets LLC will consider the unique facts of each situation, balancing the interests of the customer with the perishable nature of fresh floral products and the resources already committed to fulfilling the order.

14. Changes to this Policy

We reserve the right to revise this Return & Refund Policy periodically to reflect changes in our operations, business practices, technology or legal requirements. The version published on our website at the time an order is placed will generally govern that transaction unless otherwise required by applicable law.

15. Contact Information

If you have questions regarding this Policy or wish to discuss a concern relating to an order, please contact Seraphina Bouquets LLC using the contact information provided on our official website. We are committed to resolving legitimate concerns professionally, respectfully and in a timely manner.

Effective Date

This Return & Refund Policy becomes effective on the date published on the Seraphina Bouquets LLC website and remains in effect until replaced by a subsequent version.