Shipping & Delivery Policy

Seraphina Bouquets LLC

This Shipping & Delivery Policy explains how Seraphina Bouquets LLC processes, prepares and completes local deliveries of flowers, plants and related products. It should be read together with our Terms & Conditions and Return & Refund Policy.

1. Order Processing

Orders are processed during normal business hours. Fresh floral products are typically prepared shortly before the scheduled delivery or pickup date to maximize freshness. Processing times may vary during holidays or periods of high demand.

2. Order Cut-Off Times

Same-day delivery may be available for eligible products placed before the published daily cut-off time, subject to inventory and delivery capacity.

3. Delivery Area

We currently offer local delivery within Charleston, Mount Pleasant and surrounding service areas published on our website. Orders outside this area may not be accepted or may require additional charges.

4. Delivery Fees

Applicable delivery fees are shown during checkout before payment is completed. Additional fees may apply for special delivery requests or redelivery.

5. Pickup Orders

Customers choosing pickup will receive pickup instructions and should collect orders promptly to preserve freshness.

6. Delivery Windows

We make every reasonable effort to deliver on the requested date. Unless expressly agreed in writing, exact delivery times cannot be guaranteed.

7. Recipient Availability

If the recipient is unavailable, we may leave the order with a concierge, receptionist, neighbor, another responsible person, or in a reasonably safe location, unless the customer instructs otherwise.

8. Address Accuracy

Customers are responsible for providing complete and accurate delivery information. Incorrect or incomplete addresses may delay delivery and may require additional delivery charges.

9. Delivery Attempts

If delivery cannot be completed because of incorrect information, inaccessible property, unsafe conditions or inability to reach the recipient, the order may be returned to our studio. A second delivery attempt may require an additional fee.

10. Weather and Force Majeure

Deliveries may be delayed or rescheduled due to hurricanes, flooding, severe weather, road closures, supplier shortages or other circumstances beyond our reasonable control. The safety of our employees and customers always takes priority.

11. Holiday Deliveries

During Valentine's Day, Mother's Day, Thanksgiving, Christmas and other high-volume periods, delivery windows may be extended and exact delivery times cannot be guaranteed.

12. Perishable Products

Flowers and plants should be brought indoors promptly after delivery and cared for according to the provided instructions. Seraphina is not responsible for deterioration resulting from improper care or environmental exposure after delivery.

13. Delivery Completion and Transfer of Responsibility

Delivery is considered complete when the order has been delivered to the recipient, an authorized representative or a reasonably safe location at the delivery address. Responsibility transfers at that time.

14. Delivery Claims

Customers should report delivery concerns as soon as reasonably possible and may be asked to provide photographs to assist our review. Where a verified issue exists, an appropriate remedy may be offered in accordance with our Return & Refund Policy.

15. Order Tracking

Because most orders are hand-delivered locally, traditional parcel tracking may not be available. Customers may contact us directly for delivery updates.

16. Changes to this Policy

We may revise this Shipping & Delivery Policy periodically. The version published on our website at the time an order is placed generally governs that order unless applicable law requires otherwise.

Contact Information

Questions regarding shipping or delivery may be directed to Seraphina Bouquets LLC using the contact information published on our website.

Effective Date

This Shipping & Delivery Policy is effective as of the date published on the Seraphina Bouquets LLC website.