Not at all! What you see on our website is just a selection of what we have in stock. If you’re not finding what you’re looking for on our website, call us at 516 324 5903. Our shop is full of fresh flowers and the possibilities are endless.

We always do our best to match the colors and flowers in our bouquets to what you see on our website. However, flowers are perishable and our team has very high standards. We may on occasion have to substitute flower colors and/or varieties to ensure our bouquets are of the highest quality and freshness.

Often, yes. If you would like to change your flowers or card message, please contact us as soon as possible by phone at 516 324 5903. We will do our best to accommodate your request. For details, see our Order and Return Policy.

If your order is received before 11 a.m. (EST), we can usually provide same-day flower delivery in Charleston and the metro area, Monday through Saturday, before 6 p.m. For a rush delivery, call us and we will do our best to accommodate you.

Delivery is a $25 flat fee within the Charleston area.

We do our absolute best to adhere to your requested time; however, we cannot guarantee delivery at any specific hour.

If the recipient isn’t there when the flowers are delivered, we will try to contact them using the phone number provided. If the recipient cannot be reached, we will leave a voicemail when possible. We can also leave the flowers with a neighbor who agrees to accept them; bring them back to the shop for redelivery at an additional cost; leave them at the front porch or back door with the recipient’s permission; or arrange for you or the recipient to pick them up at the shop.

If you want to pick up your flowers after placing an order, please call to confirm when the bouquet will be ready.

Yes, we deliver to homes, hospitals, businesses, and venues across Charleston. Please provide the full address and any delivery notes during checkout.

Yes! You can absolutely place your order by phone.

See our Order and Return Policy for more details on when and how you can cancel your order.

Visit our Subscriptions page to choose your bouquet size and preferred delivery frequency.

Your subscription includes the following benefits:

• 30% off your first subscription bouquet, plus 30% off any additional bouquets in the same checkout. The discount applies to bouquets only.
• Complimentary delivery for as long as your subscription remains active.

Complimentary delivery is linked to the delivery address registered with your subscription. While your subscription is active, any future bouquet orders delivered to that same address will also qualify for free delivery. Orders sent to a different address will be subject to the applicable delivery fee.

• A minimum 3-month commitment is required.
• Your subscription will be billed at the beginning of each month based on the delivery frequency you selected.
• Changes to your subscription may be made after the initial 3-month commitment has been completed.
• You may increase your delivery frequency at any time during your subscription. However, reducing your delivery frequency is only available after the initial 3-month commitment.
• To cancel your subscription, please contact our shop directly after your initial 3-month commitment has ended.

Yes. Please contact us in advance, and we’ll be happy to reschedule your delivery whenever possible.

The photo is a reference. Plant size, fullness, and the planter may vary depending on seasonal availability. We always select a healthy, beautiful plant in the same style.

Yes. If you have a color or style preference, leave a note at checkout. We’ll do our best to accommodate your request. Additional charges may apply depending on the planter selected.

Yes. Care instructions are included in each product description. Please read them carefully before placing your order to ensure the plant is a good fit for your space and lifestyle.

Due to the living nature of our plants, returns are not accepted after 48 hours from the time of delivery or pickup.

If there is any issue with your plant upon arrival, please contact us immediately so we can assist you as quickly as possible.

Some plants may be toxic or cause irritation if ingested by pets. We recommend researching the specific plant before purchasing if you have cats, dogs, or other animals in your home.

Seraphina Bouquets is not responsible for any adverse reactions resulting from contact with or ingestion of plants by pets.